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For credit-package refunds and payment issues, contact support@teslaxwrap.com. Requests are reviewed manually. This policy concerns cash refunds for purchases; returning credits after a failed AI generation is a separate process.
Seven-day refund for completely unused packages
You may request a full refund within seven days after purchasing a credit package if the entire package is unused. The package includes any bonus credits offered with that purchase. A package with consumed credits is not eligible under this ordinary policy. Support checks the order and credit-use records before approving a request.
How to request a refund
Email support@teslaxwrap.com from your account email if possible, and include the order ID, purchase date, package and reason. Do not include your password, full card number or card security code. The request is not an automatic refund approval; support will confirm eligibility and the payment outcome.
Used packages, payment errors and legal rights
Used packages are not refundable under the ordinary seven-day policy. This does not limit any mandatory rights under applicable law. Report unauthorized payments, duplicate charges, confirmed payment without credit delivery, or other payment errors so that the transaction can be investigated. These are reviewed separately from change-of-mind requests.
Processing and refund status
Refund requests are handled through support and the payment processor; no automatic refund API or self-service refund button is offered on this website. An approved refund reverses the purchase, and credits from a refunded purchase must not continue to be used. Completion timing depends on the payment method and payment-provider processing; we do not promise a fixed bank-crediting date. Support will confirm the status after checking the transaction.
AI generation failures are credit reversals
When a generation fails, its reserved credits are returned through the generation workflow. This is not a refund of the original payment. A job interrupted by a server or provider issue can need support review. Include the account and job or order details when reporting a balance problem.